RBI Fair Practice Code
Automated compliance with RBI's recovery agent guidelines — no abusive language, mandated calling hours, proper identification.
BFSI
AI Voice Agents for Banks, NBFCs & Insurers
बँका, NBFC आणि विमाकर्ते वसुली, KYC फॉलो-अप आणि पॉलिसी नूतनीकरणासाठी IndiaCalling वापरतात.
- EMI reminders, NPA recovery, and KYC follow-ups at scale
- Full RBI Fair Practice Code & TRAI DND compliance
- Hindi, Tamil, Telugu, Marathi, Bengali & 7 more languages
- Data stored in India — AWS Mumbai (ap-south-1)
BFSI Use Cases
From retail banking to insurance — automate every customer touchpoint
Collections Automation
Automate EMI reminders, loan recovery calls, and NPA management across millions of accounts.
KYC & Documentation Follow-ups
Proactively reach customers for pending KYC documents, form completions, and verification.
Cross-sell & Upsell
AI agents identify and pitch relevant financial products to existing customers at scale.
Policy Renewals
Automated renewal reminders and easy-pay links for insurance and investment products.
Built for Indian BFSI Compliance
Every guardrail you need, built in from day one
TRAI DND Compliance
Real-time TRAI DND scrubbing before every call. No violations, no fines, no regulatory risk.
PDPB Data Residency
All call recordings and customer data stored in India on AWS Mumbai (ap-south-1) — meeting upcoming Personal Data Protection Bill requirements.
Frequently Asked Questions
AI voice automation for Indian BFSI companies
How is IndiaCalling.ai compliant with RBI guidelines for BFSI?
IndiaCalling.ai's BFSI solution complies with RBI's Fair Practice Code for recovery agents, mandated calling hours (8 AM to 7 PM), TRAI DND regulations, and PDPB data localisation requirements. All call recordings are stored in India on AWS Mumbai (ap-south-1) and are auditable.
Can AI handle EMI reminder calls for Indian banks and NBFCs?
Yes. IndiaCalling.ai is specifically designed for Indian BFSI. AI agents call borrowers with personalised EMI reminders in their preferred language (Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, and more), handle payment queries, and send payment links via SMS — improving collection rates by 30–40%.
Does IndiaCalling.ai integrate with core banking systems?
IndiaCalling.ai integrates with major Indian core banking systems and loan management systems via REST API and webhooks. It also has native integrations with CRMs like Salesforce, HubSpot, Zoho, and Freshsales commonly used by Indian BFSI companies.
Which BFSI companies in India use IndiaCalling.ai?
IndiaCalling.ai is trusted by 200+ enterprises including banks, NBFCs, insurance companies, and fintech firms across India in cities like Mumbai, Bengaluru, Delhi, Hyderabad, Chennai, and Pune.
Can IndiaCalling.ai handle insurance policy renewal reminders?
Yes. IndiaCalling.ai automates insurance policy renewal reminders, sends payment links via SMS during calls, handles customer queries about policy coverage, and escalates to human agents when needed — reducing lapse rates significantly.