Question 1

What is IndiaCalling.ai?

Accepted Answer

IndiaCalling.ai is an AI-powered calling platform built specifically for Indian enterprises. It uses conversational AI voice agents to automate debt collection, qualify inbound leads, handle customer experience calls, and send operational notifications — in 12+ Indian languages with full RBI and TRAI compliance.

Question 2

What languages does IndiaCalling.ai support?

Accepted Answer

We support 12+ Indian languages including Hindi, Tamil, Telugu, Kannada, Marathi, Bengali, Gujarati, Punjabi, Malayalam, Odia, Assamese, and Bhojpuri. We also support Indian-accented English.

Question 3

Is IndiaCalling.ai compliant with RBI and TRAI regulations?

Accepted Answer

Yes. Our platform has built-in compliance for RBI Fair Practice Code for debt recovery, TRAI DND regulations, and calling hour restrictions. We regularly update our compliance engine as regulations evolve.

Question 4

How does pricing work?

Accepted Answer

We offer per-call and monthly subscription pricing depending on your use case and volume. Our Starter plan begins at ₹15,000/month for up to 5,000 calls. The Growth plan is ₹49,000/month for up to 50,000 calls. Contact us for custom enterprise pricing.

Question 5

Can IndiaCalling.ai integrate with our existing CRM?

Accepted Answer

Yes. We have native integrations with Salesforce, HubSpot, Zoho CRM, Freshsales, and Leadsquared. We also offer a REST API for custom integrations.

Question 6

How long does it take to deploy?

Accepted Answer

Most customers go live within 2 weeks for standard use cases. Complex deployments with custom scripting and integrations typically take 4–6 weeks.

Question 7

What is the uptime SLA?

Accepted Answer

We offer a 99.9% uptime SLA for all plans, backed by our multi-region AWS infrastructure with Indian data residency.

Question 8

Can I use my own phone numbers?

Accepted Answer

Yes. You can bring your existing DID/PSTN numbers or use numbers from our pool. We support TRAI-registered numbers for compliance.

Question 9

Is call data stored in India?

Accepted Answer

Yes. All call recordings, transcripts, and customer data are stored on servers in India (AWS ap-south-1, Mumbai) in compliance with PDPB requirements.

Question 10

Which Indian cities does IndiaCalling.ai serve?

Accepted Answer

IndiaCalling.ai serves enterprises across India, with customers in Mumbai, Bengaluru, Delhi, Hyderabad, Chennai, Pune, Kolkata, Ahmedabad, Jaipur, and all other major cities. The platform works nationwide regardless of geography.

Question 11

What types of businesses use IndiaCalling.ai?

Accepted Answer

IndiaCalling.ai is used by banks, NBFCs, insurance companies, fintech firms, e-commerce businesses, healthcare providers, SaaS companies, and logistics operators across India. Any business making outbound or handling inbound calls at scale can benefit.

Question 12

How does AI debt collection differ from human agents?

Accepted Answer

AI debt collection is available 24/7, never fatigues, costs 5–10x less per call (₹2–5 vs. ₹18–35 for human agents), is fully compliant by default, can handle unlimited simultaneous calls, and typically improves recovery rates by 30–40% through consistent follow-ups and optimal call timing.

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